NCUA Consumer Assistance Center
Welcome to the National Credit Union Administration's online Consumer Assistance Center. We invite you to browse our Knowledge Base to locate answers to any questions or concerns you may have about your federal credit union. You may also Submit a Case to our Consumer Assistance Center if you are unable to locate an answer to your question, or want to file a complaint about your federal credit union.- Knowledge BaseBrowse or search the Knowledge Base for a wide variety of frequently asked questions.
- Submit a CaseIf you have a complaint regarding the regulation of your federal credit union, and you have already attempted to resolve the issue with the credit union, you may Submit a Case to the NCUA Consumer Assistance Center.
- Submit FeedbackTell us what you think of our online Consumer Assistance Center and how we can improve it. For questions, comments, and/or suggestions about MyCreditUnion.gov, please contact the NCUA Webmaster at webmaster@ncua.gov.
- Contact UsFind out how to contact a service representative via phone or postal mail.
- ViewedMost Popular Topics
- 3132How Do I File A Complaint Against My Federal Credit Union?
- 1784This month my due date falls on a Sunday. I mailed my credit card payment and it has not arrived there yet. If the payment is received on Monday, will it be considered as late?
- 1501I was late with one payment and the credit union repossessed my car. Can it do this?
- 1501When is my payment considered late?
- 1485How long can the credit union place a hold on government checks (e.g., social security and treasury checks)?
- Most Recent Topics
- 11/17/2011How Do I File A Complaint Against My Federal Credit Union?
- 11/17/2011What is Phishing?
- 11/17/2011Can my credit union force me to buy credit insurance?
- 11/17/2011How long can the credit union place a hold on government checks (e.g., social security and treasury checks)?
- 11/17/2011When will the credit union be required to obtain my consent or agreement before imposing overdraft fees on ATM and one-time debit card transactions?
National Credit Union Administration
- ATMs and Electronic Fund Transfers (EFTs)
- Business Accounts
- Consumer Loans
- Credit
- Credit Cards
- Changes to Credit Card Terms/Other Forms of Credit
- Credit Card Balance Transfers
- Credit Card Disputes
- Credit Card Fees and Charges
- Credit Card Payments and Late Payments
- Credit Card Pre-Approval
- Credit Card Solicitations
- Lost or Stolen Credit Cards
- Pre-authorized Credit Card Payments
- Unauthorized Charges on Your Credit Card
- Credit Union Accounts
- Credit Union Fees
- Credit Union Record Keeping
- Filing a Complaint Against A Federal Credit Union
- Freedom of Information Act (FOIA)
- Funds Availability
- Garnishments
- Home Ownership and Mortgages
- Identification
- Identity Theft
- Inactive Accounts / Escheats / Unclaimed Property
- Insurance
- Interest-Bearing Accounts
- Phishing
- Pre-authorized Payments and Automatic Withdrawals
- Right of Offset
- Share Certificates
- Timeframe to Report Missing Funds
- Uniform Gifts to Minors Act (UGMA) / UTMA
- Wire Transfers
- Other Credit Union Topics
- My Recent Topics
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